All systems nominal
The roster.
Nine specialists, each with clear limits and a human to report to. Hire one or staff the whole shift.
All
Front office
Finance
Sales
Operations
Voice
Every agent ships with the same four parts — so you know what it does, what it won’t, and who it answers to.
Job description
A written brief: goals, tools, tone of voice and the exact tasks it owns.
Playbooks
Your SOPs turned into step-by-step logic, versioned like code.
Guardrails
Spend limits, confidence thresholds and words it will never say.
Handoff
Clear rules for when a human takes over — with full context attached.









