All systems nominal
The roster.
Nine specialist agents, each with a written job description, hard limits and a human it reports to. Hire one, or staff the whole shift.
All agents · 9
Front office
Finance
Sales
Operations
Voice
9 on duty · 0 on break
[ 02 ] Anatomy of an agent
Job description
A written brief: goals, tools, tone of voice and the exact tasks it owns.
job.yaml · 42 lines
Playbooks
Your SOPs turned into step-by-step logic, versioned like code.
reschedules_v3 · refunds_v2
Guardrails
Spend limits, confidence thresholds and words it will never say.
max_refund: $250
Handoff
Clear rules for when a human takes over — with full context attached.
→ #ops-escalations









