Kestrel Freight dispatches 48 loads a night without a single dispatcher on shift.

[ 01 ] The challenge

Forty-eight loads, zero dispatchers after dark.

Kestrel’s night dispatch was one exhausted coordinator, three phones and a whiteboard. Missed carrier calls meant missed pickups — and every missed pickup cost a day.

[ 02 ] What we built

Three agents, one overnight shift.

An Ops Agent books carriers and tracks every load, a Voice Agent confirms pickups by phone, and a Finance Agent reconciles proof-of-delivery paperwork before the office opens.

“We stopped hiring for the night shift. We started hiring for growth.”

— Marcus Lee, COO, Kestrel Freight

[ 03 ] Results

Dispatch never sleeps now.

Cost per load fell 58%, cover went to 24/7 and the whole build went live in nine days. The day team starts every morning with a clean board.