Oakline Dental books 38% more recalls with the same front desk.

[ 01 ] The challenge

A recall list three months behind.

Fourteen clinics, one shared phone line and a recall list nobody had time to work. After 5 pm, a third of calls went unanswered.

[ 02 ] What we built

Booking and Voice agents on every line.

The Booking Agent works the recall list every night and backfills cancellations from the waitlist. The Voice Agent answers every call after hours and books straight into Dentrix.

“It’s like hiring a night shift that files a perfect report every morning.”

— Dana Reyes, COO, Oakline Dental

[ 03 ] Results

The front desk finally has time for patients.

Recalls booked rose 38%, no-shows dropped 42% and the build paid for itself in six weeks — without a single new admin hire.