Northwind Air hasn’t missed a call since March.

[ 01 ] The challenge

Every missed call was a missed job.

Northwind’s phones rang hardest when the technicians were busiest. Missed calls went to competitors, and voicemail was where leads went to die.

[ 02 ] What we built

A Voice Agent that picks up on the first ring.

The Voice Agent answers every call, books visits into ServiceTitan and texts back anyone who hangs up within ten seconds. Emergencies go straight to the on-call technician.

“Customers can’t tell it’s an agent. They just know somebody picked up.”

— Carlos Mendes, Owner, Northwind Air

[ 03 ] Results

Zero missed calls since March.

Northwind books an extra $41k of work a month and the office manager has stopped answering phones during dinner.